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Fast & Free International Shipping (Fedex/UPS/DHL/EMS)

Dolls take 2 weeks processing time + 1-2 weeks shipping time (UPS 5-10 days expedited shipping) = 3-4 weeks total delivery time (estimated).
In some countries, import duties may apply on delivery. We have nothing to do with it, some countries require it, usually from $50 to $200, depending on the doll. Buyer is responsible for import taxes.
Fedex/UPS Free Shipping to USA, Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia (local name: Hrvatska), Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia (Slovak Republic), Monaco
UPS/Fedex/Other Shipping Methods No Duty/Small Tax: Canada, Australia, New Zealand, UK, Korea, Japan, Singapore, Norway, Switzerland, Malaysia, Vietnam, Thailand, Philippines, Taiwan, Indonesia, South Africa, Cambodia, Myanmar,
CDEK/JDE Free Shipping to Russian Federation/Kazakhstan/Kyrgyzstan/Belarus.

Order Confirmation, Cancellation and Refunds

After placing your order, you will receive an order confirmation email. This means that we have received your order in our system and have pre-authorized your credit card to make the purchase.
Once your order is received, we will begin the manufacturing process of your doll. All Cherry Pie sex dolls are custom made, production time is 1 to 2 weeks from the manufacturer before shipping, usually 1-2 weeks in transit (UPS 5-10 days expedited shipping). You can expect the total production and shipping time for your dream doll to be around 3-5 weeks (actual time may vary by delivery location). There may be delays in the manufacture or shipping of products due to holidays, celebrations or unavoidable circumstances.
Since this is a custom product created just for you, your order cannot be cancelled for any reason and the sale is final. If you would like to amend, edit or upgrade your order, you must contact us within 24 hours of the purchase date and time to request a change and see if it can be changed, additional charges may apply depending on your application.

Warranty and Damage

Due to the nature of this product, we cannot offer exchanges or refunds due to various issues such as hygiene. Please understand that this is normal practice in the sex doll industry.
If your product or any parts are damaged in transit and the box is visibly damaged, please do not sign for the package, you should complain to the shipping carrier as this may happen in transit. After that, please report it to us so we can upgrade it too. Because most products are heavy, cardboard boxes or even flight cases can get scratched or broken during shipping. If you notice an obvious problem with the box, please report it to the shipping company.
If there is any problem with the product, please send us photos and we will evaluate the problem to provide a solution, which will depend on the nature of the incident.
If the problem is caused by us or our manufacturer, we will take care of it.
We believe all of our products are of high quality and our sex doll manufacturing partners are carefully screened to ensure they meet the high standards we expect. If you have any complaints or dissatisfaction, please feel free to contact us so that we can do our best to provide any suggestions or hints that can solve the problem. We appreciate any feedback as it helps us work with the manufacturer to avoid these issues in the future.

support

We ensure the best customer experience and provide real-time and fast support through our website. Our goal is to help our customers achieve their dreams, so feel free to ask any questions during your shopping experience or while waiting for your dream doll to arrive at your place.