1 Western Union / Bank Transfer

After your order is placed, you can send an email with your order number to [email protected] to consult banking details. [DOLL WILL BE SHIPPED IMMEDIATELY] 

2、Credit Card & Debit Card

Please kindly note that ‘INTERNATIONAL’ will show as the business name on your credit card or debit card banking statement. [DOLL WILL BE SHIPPED IMMEDIATELY] 

Question: Why does my payment fail?

Internet Explorer is unavailable.

  • Please note that our system currently does not work well with Internet Explorer. For better experience, we recommend you to use Firefox and Google Chrome. If similar problems occur, please look up the following information for reference.

Stripe is stopping your purchase.

  • Please check your Credit Card or Debit Card (such as an invalid card, expired card, disabled card, limited amount, etc.).
  • Please ensure that your Credit Card or Debit Card has access to International online transactions.
  • If you are informed of a receipt error in a Stripe order, there might be something wrong with your Stripe funding source, and then you can enter to seek assistance.

Credit/debit card details or billing addresses disagree with your bank information.

  • Your purchase might be rejected by the card issuer if you provide relevant information varying with theirs on file, such as a different billing address, incorrect account/billing details (card number, expiration date, billing zip code, CVV/CVC), unauthorized purchase, the cardholder’s spending habits, or expired credit card. Due to the billing address anti-fraud procedure or card verification checks, the payment processor will probably decline the purchase. Under such circumstances, the payments will keep in a pending state rather than be received by Cherry Pie Sex Doll. Your funds will be rejected or returned to your account within a few days because the deal has not completed.
  • You may need to contact your bank to check your card limitations and authorize online, cross-border or overseas transactions, depending on the country you are located.
  • It is advised that you should carefully review your credit card information and ensure your billing address consistent with it. If this is the case, please seek additional assistance from your bank.

 There might be something wrong with your card.

  • You may need to contact your bank to authorize online, cross-border or overseas transactions, depending on the country you are located.

If you fails to handle the payment or your card still cannot support your purchase, please try the following approaches:

  • Place a new order with a browser in Incognito mode, or with a different browser, or
  • Use another payment method, or a different credit card, or
  • If all of these approaches fail, please contact us with your order number (if there is), name, email address, error notification, and its screenshot, we will track the case and seek solutions.

Last but not least, please note that detailed information for any failed or successful transaction should be sent to you from your bank. Once your payment encounters problems, please feel free to call your bank or contact us.

Customer satisfaction is our primary concern. If you have any problem with your order, please contact us and we will do our utmost to offer effective solutions promptly. Support: [email protected]