Buyer Protection Guarantee

As a high-value special item, a sex doll is not a simple piece of sex toy but a long-term investment. 

Therefore, we sincerely offer Cherry Pie Buyer Protection Guarantee to ensure that our customers can get the best quality dolls in perfect condition. If we are to blame for any mistakes in your order or clearly manufacturing faults in the product, we will make compensation, assist you in repair, or perhaps replace your doll for free.

  In case of any fault: 

  • Please check the doll carefully upon arrival.
  • If you discover any faults in your product or get a doll completely different from your order, please contact us with photos and videos within 48 hours after you receive the doll.
  • Please don’t use your doll if you believe you are supposed to gain compensation or a replacement. Keep the doll in new and unused condition with the box and all the packing materials. If your doll is clearly broken or faulty, and it is caused by the manufacturing process, we will inform the factory and try to negotiate about a new doll for you.

Good to know before ordering:

  • Our partners are the best sex doll manufacturers, and all our sex dolls are CEROHS, 6PMSDS certificated.
  • Dolls will be shipped directly from China or Germany, where our Factory is located.
  • Since Sex Doll is a custom product specially created for you, orders cannot be canceled for any reason.
  • Our customers are satisfied. You can read their happy stories.
  • We are always here to answer your questions 24/7 via chat or email.

Customer satisfaction is our primary concern. If you have any problem with your order, please contact us and we will do our utmost to offer effective solutions promptly.

Support: [email protected]